Lewisham Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Lewisham Man And Van provides moving, transport, collection, delivery, and related man and van services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which apply to all standard domestic and commercial jobs unless a separate written agreement states otherwise. The purpose of this page is to explain the rights and responsibilities of both parties in a clear, fair, and practical way.

In these Terms, references to “we”, “us”, and “our” mean Lewisham Man And Van, and references to “you” or “the customer” mean the person, business, or organisation arranging the service. These terms apply whether the job involves moving household goods, transporting items between locations, or carrying out a booked collection or delivery. They are intended to support smooth service delivery and reduce misunderstandings about timing, price, access, loading, and liability.

Please read this document carefully before confirming any booking. If you do not agree with any part of these Terms and Conditions, you should not proceed with the booking. We may update these terms from time to time, and the version in force at the time of booking will normally apply unless a later written variation has been agreed by both parties.

Booking Process

All bookings for our van and man service are subject to availability and are only confirmed once we have accepted the request. A booking request may be made by phone, email, online form, or any other method we make available from time to time. A quotation, estimate, or availability check does not by itself create a binding booking unless we clearly confirm the job details and accept the work.

To help us provide an accurate quote and suitable vehicle or crew, you must give complete and truthful information about the job. This includes, where relevant, collection and delivery addresses, access restrictions, parking conditions, floor levels, item sizes and weights, fragile or valuable items, and whether any special handling is needed. If the information supplied later proves to be incomplete or inaccurate, we may adjust the price, vary the service, or decline the job if the revised requirements cannot reasonably be met.

You are responsible for ensuring that the pickup and delivery locations are safe and accessible at the agreed time. If parking permits, loading restrictions, building access arrangements, concierge approval, or lift reservations are needed, it is your responsibility to arrange these unless we have expressly agreed in writing to do so. Where access is delayed or obstructed, waiting time charges or additional costs may apply. We reserve the right to refuse to move any item that we reasonably believe is unsafe, prohibited, or likely to cause damage to property or injury to persons.

Service Scope and Customer Responsibilities

Our Lewisham man and van services generally include loading, transporting, unloading, and placement of goods as agreed in the booking. Unless we have agreed otherwise in advance, the service does not include dismantling or reassembling furniture, packing or unpacking, electrical disconnection, plumbing, specialist installation, or the transport of items requiring unusual equipment. If additional tasks are requested on the day, we may agree to them at our discretion and may charge extra where appropriate.

You must ensure that all items are ready for transport at the agreed time, properly packed where necessary, and clearly identified if any part of the job involves multiple stops or deliveries. Fragile items should be protected using suitable materials, and valuable items should be moved separately if required. You should also remove any loose contents from furniture, appliances, or containers unless we have agreed to handle them. We are not responsible for ordinary wear, minor scuffs, or movement of unsecured contents caused by the nature of transport.

We may ask you to sign a job sheet, delivery note, or completion confirmation. Any refusal to sign does not remove the fact that the service may have been completed. Any issues relating to missing items, visible damage, or service concerns should be raised as soon as reasonably possible after the job has been completed, and in any event within a reasonable time so that the matter can be investigated properly.

Payments, Charges, and Invoicing

Prices may be quoted as fixed fees, hourly rates, minimum charges, or a combination of these, depending on the type of work. Unless stated otherwise, all prices are based on the details provided at the time of booking and assume the job is completed within the expected time, access conditions, and item list. Additional time, extra stops, waiting, congestion, parking charges, stairs, handling of unusually heavy items, or changed requirements may lead to additional charges.

Payment terms will be confirmed at the time of booking or on the invoice. In most cases, payment is due on completion of the service, but we may require a deposit, partial advance payment, or full prepayment for certain bookings, particularly for longer jobs, high-value work, or last-minute arrangements. We may accept cash, bank transfer, card payment, or another agreed method. Where an invoice is issued, it must be paid by the due date shown on the invoice.

If payment is not made when due, we may suspend further services, withhold delivery to the extent permitted by law, charge reasonable recovery costs, and seek interest on overdue amounts where lawful. You are responsible for ensuring that the payer has sufficient authority to make payment. Any dispute about a charge must be raised promptly and in good faith. You must still pay any undisputed part of the invoice on time.

Cancellations and Rescheduling

We understand that plans can change, and we aim to be flexible where possible. However, cancellations or changes to the booking may affect our scheduling and costs. If you need to cancel or rearrange, you should notify us as soon as possible. The timing of notice will determine whether a cancellation fee applies, and any deposit paid may be retained wholly or partly to cover costs already incurred, where lawful and reasonable.

If you cancel with sufficient notice before the scheduled arrival time, we may be able to reschedule without charge, depending on availability. If cancellation is made at short notice, or if we arrive at the location and are unable to complete the job due to lack of access, absence of the customer, incorrect address details, unsafe conditions, or failure to have the items ready, a call-out fee, wasted journey fee, waiting charge, or full booking charge may apply.

We may also cancel or postpone a booking if there are circumstances beyond our control, including severe traffic disruption, adverse weather, vehicle breakdown, staff illness, unsafe premises, or legal restrictions affecting the service. Where this happens, we will aim to notify you promptly and, where practical, offer a new date or time. Our liability for cancellation in these circumstances is limited to refunding any amount paid for the portion of the service not provided, subject to any lawful deductions for work already carried out.

Liability and Limitations

We take reasonable care when handling goods, but our liability is limited to the extent permitted by UK law. We are not liable for loss or damage caused by events outside our control, including the inherent nature of the goods, inadequate packing by the customer, undisclosed defects, pre-existing damage, or instructions given by you that result in loss or damage. We are also not responsible for items that are prohibited, illegal, or unsafe to move.

We will not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any similar financial loss, except where such exclusion is not permitted by law. Our total liability for any claim arising from the service will normally be limited to the amount paid or payable for the relevant job, except where the law requires otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

You must tell us in advance about any items of particular value, fragile goods, antiques, electronics, artwork, or possessions requiring special handling. If you fail to declare a high-value item, any claim relating to that item may be limited or excluded to the extent allowed by law. We recommend that you arrange suitable insurance for valuable goods. If we are asked to move goods of exceptional value, we may refuse unless appropriate protection, declarations, or additional charges are agreed beforehand.

Waste, Disposal, and Regulatory Compliance

Where our man with a van service includes removal of unwanted items, the customer must ensure that the waste presented for collection is lawful to handle and that it belongs to you or that you are authorised to dispose of it. We only collect and transport waste in accordance with applicable UK waste laws and regulations. We may refuse to take items that are hazardous, contaminated, illegal, or unsuitable for collection under our procedures or under legal requirements.

You must accurately describe any waste or rubbish to be collected, including whether it contains electrical items, sharp objects, liquids, chemicals, paint, batteries, mattresses, or other regulated materials. Some items may require special handling, separate disposal, or proof of lawful origin. If waste is misdescribed, mixed with prohibited materials, or requires additional segregation or disposal costs, we may revise the charge or decline the collection. The customer remains responsible for any incorrect declaration about the nature or origin of the waste.

We aim to dispose of waste responsibly and in accordance with our duty of care obligations. Where required, we may use authorised waste transfer facilities or licensed third parties. If the law requires records, signatures, or other documentation, you agree to provide the necessary information. The customer must not ask us to dispose of items in a way that would breach environmental, transport, or waste legislation. We may terminate the service immediately if we suspect illegal dumping, fly-tipping, or any other unlawful conduct.

Delays, Waiting Time, and Access Issues

If we are delayed by traffic, weather, or other operational issues, we will use reasonable efforts to inform you and complete the job as soon as practicable. However, arrival and completion times are estimates only unless we have expressly guaranteed a time in writing. We are not liable for minor delays caused by circumstances beyond our control. Where the customer causes delay, such as by not being ready, not providing access, or requesting extra work, waiting charges may apply.

If access is restricted at either address, or if the vehicle cannot park safely and legally near the premises, additional time or handling charges may be required. You must make sure that any keys, codes, fobs, or access permissions are available when needed. If access is refused or unavailable, we may treat the booking as cancelled by the customer. Any costs reasonably incurred before the job is abandoned may be charged.

In some cases, we may need to pause or stop the work if we believe the environment is unsafe. This includes unstable items, poor weather conditions affecting loading areas, aggressive behaviour, or risks to our staff, vehicles, or the public. We reserve the right to leave the site if continuing would be unsafe or unlawful. In such cases, any completed part of the service may still be chargeable.

Complaints, Data, and General Provisions

If you have a complaint, you should notify us as soon as reasonably possible with enough detail for us to review what happened. We may ask for photos, booking information, invoices, or other evidence. Any complaint will be considered fairly and in a timely manner. These terms do not affect any rights you may have under consumer law where you are acting as an individual consumer and not wholly or mainly for business purposes.

We may keep records relating to your booking, including names, addresses, service details, and payment information, for administrative, legal, and accounting purposes. Any personal data will be handled in accordance with applicable data protection law and our privacy practices, where relevant. Nothing in these terms creates a partnership, employment relationship, or agency between us and the customer. If any part of these Terms is found unenforceable, the remaining parts will continue in effect.

The headings in this document are for convenience only and do not affect interpretation. No delay or failure by us to enforce any provision will count as a waiver of that provision. Any variation to these Terms must be agreed in writing. If there is a conflict between these Terms and a written quotation or booking confirmation, the written confirmation will apply to the extent of the inconsistency.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law or other mandatory rules provide otherwise. By booking a service with Lewisham Man And Van, you confirm that you have read, understood, and agreed to these terms.