Lewisham Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Lewisham Man And Van provides removal, transport, and related moving services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean Lewisham Man And Van, and references to “you” and “your” mean the customer, client, or person booking the service.

These terms apply to domestic, commercial, and light removal services, including single-item transport, furniture moves, collection and delivery work, packing support where agreed, and other associated transport tasks. They are intended to provide a clear framework for booking, payment, cancellation, liability, and compliance with applicable waste laws. If a separate written agreement, quotation, or special condition has been issued for a specific job, those details will apply alongside these terms unless they directly conflict, in which case the specific written agreement will take precedence.

By using our man and van service, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. You also confirm that all information provided during booking is accurate, complete, and not misleading. We reserve the right to decline or cancel any booking where the information supplied is incomplete, unsafe, unlawful, or materially different from the actual job requirements.

1. Booking Process

A booking is only considered confirmed when we have accepted your request and, where required, received the relevant deposit, payment, or written confirmation. Quotes are generally based on the details provided by you, including the collection and delivery locations, item descriptions, access conditions, the number of loaders required, parking arrangements, time windows, and any special handling needs. If those details change, the quote may also change.

It is your responsibility to provide accurate information at the time of booking. This includes notifying us of stairs, lifts, long carries, restricted access, heavy or fragile items, dismantling requirements, parking limitations, delays, and any items that may require extra manpower or equipment. If the actual job differs from the original description, we may revise the price, alter the vehicle or team size, or refuse to proceed until the new arrangements are accepted.

We may offer estimated arrival times or collection windows, but these are not guaranteed to the minute. While we always aim to arrive on time, traffic, weather, breakdowns, road closures, prior job overruns, and circumstances beyond our control may affect timing. A delay caused by such factors will not normally entitle you to compensation, provided we act reasonably and keep you informed where possible.

2. Service Scope and Customer Responsibilities

Our UK man and van terms cover transport and labour only to the extent stated in the booking confirmation. Unless specifically agreed in writing, we do not provide professional packing, electrical disconnection, plumbing work, gas work, or structural dismantling beyond light furniture disassembly. Any additional services requested on the day are subject to availability, suitability, and extra charges.

You must ensure that the goods to be moved are ready for loading at the agreed time. Items should be properly packed, labelled, and secured where necessary. Fragile items should be protected appropriately, and any particularly valuable or sentimental items should be declared in advance. We may refuse to transport items that are unsafe, improperly packaged, or likely to cause damage to other goods, our vehicle, or our staff.

You are also responsible for ensuring lawful access to the property and for any permissions needed for parking, loading, or entry. If parking fines, penalty charges, clamping, towing, or access-related costs arise because of incorrect instructions, failure to arrange permission, or inaccurate information supplied by you, those costs may be passed on to you in full. Any waiting time caused by delayed access, late readiness, or missing keys may also be charged at our applicable rate.

3. Payments, Pricing, and Additional Charges

The price for the service will usually be stated in the quotation or booking confirmation. Pricing may be based on time, mileage, volume, vehicle size, labour, fixed fee, or a combination of these factors. Unless otherwise stated, quotations are valid for a limited period and may be withdrawn or revised if your requirements change or if the job is booked for a peak period.

We accept payment methods as stated at the time of booking or on the invoice. Payment may be required in full before the service starts, on completion, or in part as a deposit in advance. Where a deposit is taken, it may be non-refundable if the cancellation terms apply. You must pay any remaining balance immediately on completion unless a different arrangement has been agreed in writing.

Additional charges may apply for waiting time, extra labour, fuel surcharges, tolls, congestion or access charges, parking fees, re-delivery, difficult access, stairs, excessive distance from vehicle to property, or any work outside the original scope. If the job takes longer than expected because of circumstances not caused by us, we may adjust the final invoice accordingly. Failure to make payment when due may result in interest, recovery action, or suspension of future services, subject to applicable law.

If you request a cancellation or postponement, the amount charged will depend on the notice period and any costs already incurred. Cancellations made with sufficient notice may not attract a charge, but short-notice cancellations, same-day cancellations, or cancellations after we have dispatched staff or vehicles may result in a fee to cover lost time, administration, and any direct expenses.

4. Cancellations, Rescheduling, and Delays

We reserve the right to cancel or postpone a booking if carrying out the service would be unsafe, unlawful, impractical, or impossible due to events outside our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, or access problems. In such cases, we will try to offer an alternative time or date. Our liability for cancellation will be limited to refunding any payment made for the affected portion of the service, unless otherwise required by law.

If you are not present at the agreed time, fail to provide access, fail to have the goods ready, or are otherwise unable to proceed, we may treat the booking as cancelled by you and charge a call-out, waiting, or cancellation fee. If you need to reschedule, we will try to accommodate the request, but this is subject to availability. Any revised booking may be priced differently from the original quotation.

5. Liability and Insurance

We take reasonable care when handling and transporting your belongings. However, our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, hidden defects, poor packaging, or damage caused by items being unsuitable for transport. We are also not liable for indirect or consequential losses, including loss of profit, missed appointments, loss of earnings, or emotional distress, except where such exclusion is prohibited by law.

Where we are found legally responsible for loss or damage, our liability will normally be limited to the lower of the market value of the item or the amount recoverable under any applicable insurance cover, subject to the policy terms and any required evidence. You should keep your own insurance in place for goods of high value, and you should tell us in advance about any item that requires special handling, protection, or declaration.

Nothing in these Lewisham Man And Van service terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. If you believe damage or loss has occurred, you must notify us as soon as reasonably possible and provide supporting information, including photographs, item descriptions, and proof of value where requested.

6. Waste Removal and Environmental Compliance

Where our service includes the removal of unwanted items, waste, or rubbish, you agree that all waste handed to us is yours to dispose of or has been lawfully transferred to us for disposal under the agreed arrangement. You must not include hazardous, prohibited, or controlled materials unless we have expressly agreed in writing and confirmed that we are authorised and equipped to handle them.

You are responsible for accurately describing any waste items before collection. This includes identifying electrical items, mattresses, bulky waste, sharp objects, chemicals, liquids, batteries, tyres, asbestos, paint, medical waste, or any item that may require specialist handling. If undisclosed restricted waste is discovered, we may refuse collection, revise the price, or arrange disposal through a suitable third party at your cost.

All waste services are carried out in accordance with applicable waste regulations, environmental rules, and duty of care obligations in the UK. We may require you to separate recyclable materials or provide declarations confirming the source and nature of the waste. You must not ask us to dispose of fly-tipped, stolen, or illegally obtained goods. We reserve the right to refuse any waste we reasonably believe to be unlawful, unsafe, or non-compliant with regulatory requirements.

7. Customer Warranties and Prohibited Items

You warrant that you are the lawful owner of the goods, or that you have authority from the owner to instruct us to move, store, collect, or dispose of them. You also warrant that the items do not contain illegal substances, dangerous goods, live animals, or other prohibited materials unless we have specifically agreed otherwise and it is lawful for us to do so. We may inspect goods to the extent reasonably necessary to assess safety and compliance.

We will not knowingly transport items that are unlawful, dangerous, explosive, toxic, or unsuitable for movement in a standard removal vehicle. This includes, without limitation, firearms, explosives, compressed gases, flammable liquids, corrosive chemicals, and any item that presents a serious risk to health and safety. If prohibited items are discovered after loading has begun, we may stop the job and charge for time incurred.

You agree to cooperate with any reasonable request made by our staff to protect health, safety, property, or compliance. This may include confirming item contents, assisting with access, approving route changes, or signing a condition note. If you instruct us to proceed despite a known risk, we may decline, alter, or withdraw from the job without being responsible for resulting delay or inconvenience.

8. Complaints and Claims

If you are dissatisfied with any part of the service, you should tell us promptly so that we can attempt to resolve the issue. Any claim for loss or damage should be raised without unreasonable delay and, where possible, before the vehicle leaves the destination. We may ask for photographs, invoices, inventory lists, or other evidence to help us investigate the matter fairly.

Failure to allow us a reasonable opportunity to inspect the goods or property may affect our ability to assess liability. We will consider each complaint on its own facts and in line with these terms, relevant insurance arrangements, and applicable consumer law. If a remedy is available, we may choose to repair, replace, compensate, or otherwise resolve the matter in a fair and proportionate way.

Any settlement offered by us will be made without admission of liability unless expressly stated otherwise. Acceptance of a remedy or refund will usually constitute full and final settlement of the relevant claim, to the extent permitted by law. These terms do not affect your statutory rights under UK consumer legislation.

9. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, pricing structure, or service scope. The version in force at the time of your booking will normally apply to that booking unless a later version is expressly agreed in writing. It is your responsibility to review the terms before each new booking.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right or remedy at any time will not operate as a waiver of that right or remedy in future. Headings are included for convenience only and do not affect interpretation.

These terms, together with any quotation, booking confirmation, and written amendments, form the entire agreement between you and Lewisham Man And Van regarding the service booked. No oral statement or informal promise will be binding unless confirmed in writing by an authorised representative.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with the service, shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.

By placing a booking with Lewisham Man And Van, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you should not proceed with the booking or use the service. These terms are designed to create a fair and transparent arrangement for both parties, while ensuring the safe, lawful, and efficient delivery of our man and van service.

End of Terms and Conditions. These conditions apply to all applicable bookings unless superseded by a written agreement signed or confirmed by both parties.